Track your package, check estimated delivery times, and learn about shipping rates across Bangladesh.
Learn about supported payment methods: bKash, Nagad, Visa, MasterCard, and Cash on Delivery.
Understand our 30-day return policy, how to request a return, and refund processing times.
Learn how our escrow buyer protection keeps your payments safe until your order is delivered.
Earn coins through purchases and daily check-ins to redeem for discounts at checkout.
Information for vendors: onboarding, commission rates, listing products, and weekly payouts.
Once your order is shipped, you will receive an SMS and email notification with your tracking number. You can also view live delivery status from My Account > Orders.
Inside Dhaka: 24 to 48 hours. Outside Dhaka across all 64 districts: 3 to 5 business days via our verified logistics partners (SPX, J&T Express, NinjaVan).
You are fully covered by the Innovo Mart Guarantee. Submit a return request from your orders page within 30 days for a free pickup and full refund or replacement.
Every 100 Coins equals ৳100 discount. Simply check the “Redeem Coins” option on the Checkout page to apply instant savings to your order total.
Our customer service team is available 7 days a week from 9:00 AM to 10:00 PM.
