Thank you for shopping at Innovo Mart. We are committed to providing you with the best shopping experience and ensuring complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help.
1. Return Window
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, and in its original packaging with all tags, accessories, and documentation intact.
2. Eligible & Non-Returnable Items
Most items purchased on Innovo Mart can be returned within our 30-day window. However, certain items cannot be returned due to hygiene and health regulations:
- Opened personal care, cosmetics, or beauty products.
- Intimate apparel, swimwear, and underwear.
- Perishable goods (e.g., food or flowers).
- Downloadable software products or digital gift cards.
- Items marked as “Final Sale” or “Clearance”.
3. How to Initiate a Return
Returning an item is quick and easy. Follow these simple steps:
- Submit a Request: Contact our support team via our Contact Us page or email us at
support@innovomart.comwith your order number, the item you wish to return, and the reason for return. - Receive Return Authorization: Our team will review your request within 24–48 hours and provide a Return Merchandise Authorization (RMA) along with the return shipping address and instructions.
- Ship the Item: Safely pack the item in its original packaging, include the RMA slip, and send it back using a trackable courier service.
4. Refunds & Processing Time
Once we receive your return, our quality inspection team will inspect the item within 2 to 4 business days. We will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5 to 7 business days (depending on your bank or card issuer’s processing times).
5. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos or video of the issue. We will arrange a free replacement or issue a full refund, including any shipping costs incurred.
6. Exchanges
Need a different size, color, or model? The fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new item once the return is accepted.
7. Return Shipping Costs
If the return is due to our error (e.g., wrong or defective item), Innovo Mart covers all return shipping fees. For standard returns (such as change of mind), the customer is responsible for paying return shipping costs.
Have Questions?
If you have any questions about our Return Policy, please reach out to our customer support team:
- Email: support@innovomart.com
- Phone: +880 1711-893257
- Hours: Saturday – Thursday, 9:00 AM – 8:00 PM
